Q1: Can I request a customized consultation?
Yes. We can customize products according to your requirements. Please let us know your specific needs, such as fire ratings and applicable local standards.
Q2: What is the lead time?
Standard products: about 2–3 working days
Customized products: about 5–7 working days after sample approval.
Remark: The actual lead time depends on order quantity and product specifications. If your order is urgent, please inform us in advance, and we will do our best to meet your schedule.
Q3: Do you offer free samples?
Yes. Standard samples are free of charge. You only need to cover the express or shipping cost.
Q4: What is the warranty period?
We offer a 1-year warranty based on non-human damage.
Q5: What Incoterms / trade terms do you support?
Supported Incoterms include: EXW, FOB, CFR, CIF, DDU, and DDP.
Q6: What payment terms do you support?
Our standard payment terms are T/T: 30% deposit before production and 70% balance before shipment.
Other payment terms can be discussed if required.
Q7: What is your annual production capacity?
l Rubber & plastic insulation materials: 500,000 CBM
l Glass wool: approximately 50,000 tons
l Rock wool: approximately 50,000 tons
l XPS insulation boards: 200,000 CBM
l Ceramic fiber: approximately 10,000 tons
l Aluminum foil insulation films: 5 million SQM
Q8: What details should I provide for an accurate quotation?
Please provide the following information:
l Functional category: Thermal insulation / Fire protection / Acoustic / Vapor barrier
l Product type: Rubber foam, glass wool, rock wool, XPS, fire wrapping materials
l Application: HVAC, building insulation, fire protection, industrial use
l Thickness and density
l Facing or structure: plain, aluminum foil, or multilayer composite
l Quantity and destination port
l Preferred Incoterm (FOB / CIF / CFR)
Providing these details helps us prepare a fast and accurate quotation.
Q9: How are the products packaged?
Export-standard packing is used, including PE bags, woven bags, cartons, or palletized packing, depending on the product type.
Q10: Do your products have certifications?
Yes. ISO, CE, SGS, and other third-party test reports are available depending on the product. Please confirm in advance if specific certifications are required for your market.
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